The upgrade to Votacall One will NOT affect your bottom line.
For existing Votacall Customers, the total monthly price that you currently pay will remain the same when you upgrade to Votacall One.
Nothing, when it comes to upgrading your Votacall service to Votacall One, we handle everything.
Downtime during the upgrade process is minimal. Customers that have already upgraded have experienced 5 to 10 minutes of downtime on average.
Yes! All phones used by current Votacall Customers are compatible on Votacall One.
With that being said, if you want to see what's new, just ask! We have new phone models and a new Votacall One rental program for those wanting a new look and feel on their desks.
No. Votacall will make sure your company auto attendants move over to Votacall One.
Please note that if you haven't reviewed or changed your auto attendants in a while and you'd like to make some changes, that's what we're here for!
Unfortunately, personal speed dials do not automatically transfer over to the Votacall One service. However, Votacall One has many self-service tools that make things like speed dial programming simple.
Additionally, you can give us your speed dial list(s) and either we can do it with your (a mini-training session) or we can just do it for you. It's a fully managed service, so we're here to help.
No, a technician will not have to be dispatched. We complete the upgrade of your service remotely making the experience simple and seamless for your business.
Saved voicemail messages will no longer be accessible after the upgrade to Votacall One. However, if you have voicemail to email turned on, those messages will still be accessible via your email.
Customers will have to download the new Votacall One mobile app - Votacall GO! mobile.
The new app is available for both iOS and Android devices.
Yes you can! We can transfer your company and/or group fax number over to Votacall One for you. The fees associated with company and/or group vfax functionality is the same across platforms.
Additionally, every user can have their own vFax number on Votacall One and it's included as part of the package.
You read that right, there are no additional fees for personal vFax numbers.
Absolutely and every user has access to it! The Votacall GO! WebPhone is a WebRTC client that is launched directly from the My Votacall user portal.
Simple to access because access is everything!
You bet it does!
All users have access to Votacall GO! Mobile which delivers the features, functionality and accessibility of a desk phone to your mobile device.
Votacall GO! Mobile is available for iOS and Android devices.
Yes, Votacall One has Call Recording functionality and it's part of the package.
All users have access to Call Recording right from the My Votacall user portal at no additional charge!
Pretty good deal.
Yes and we're really excited about this enhancement!
Votacall One Customers can leverage SSO technology using either Google or Microsoft credentials to access the My Votacall user portal.
We love this new feature because access is everything!
It sure does!
Votacall One users all have access to SMS/MMS functionality right out of the box and accessible from - you guessed it - the My Votacall user portal.
Yes!
We love Microsoft Teams as a collaboration tool, but we wanted more for our Customers. So we developed Votacall GO! Teams to enhance the user experience by making Teams a complete and reliable communication solution.
The best part is, Votacall GO! Teams is included! That's right, Votacall doesn't charge any additional fees to integrate with Microsoft Teams.
It sure does!
Call Reporting and dashboard analytics are included in the upgraded Votacall One Service.
Yes, in fact every user has faxing functionality right out of the box! We call it vFax.
With vFax, users on Votacall One can send, receive and view faxing history right from the My Votacall portal which is protected by SSO technology.
Organizations can also port over company or group fax numbers for an additional fee. Company and/or group faxes will be delivered via email and cannot be viewed in the My Votacall user portal.
Yes! We have updated our e911 capabilities to be in compliance with the latest government regulations.
Kari's Law
Kari's Law has 2 main parts.
1. Kari's Law requires those operating multi-line telephone systems (MLTS) to allow dialing 911 without a prefix.
Votacall One supports this functionality without any customer intervention or programming.
2. Kari's law requires a notification to be sent to an internal central location that 911 has been dialed.
Votacall One supports this functionality by default, but the Customer is responsible for setting and updating the location in the My Votacall administrator portal.
RAY BAUM's Act
RAY BAUM's Act requires all MLTS systems to support the delivery of "dispatchable locations" when making a 911 call. This simply means that when a 911 call is placed, the system also delivers the location of the caller to the 911 operator.
What is STIR/SHAKEN?
STIR stands for Secure Telephony Identity Revisited
SHAKEN stands for Secure Handling of Asserted information using toKENs
STIR/SHAKEN is a Federal Communications Commission (FCC) mandated protocol requiring voice providers to authenticate and digitally certify the caller ID information on outbound calls. Prior to STIR/SHAKEN, a bad actor could easily spoof the caller ID of a legitimate business to trick end users into answering spam calls. STIR/SHAKEN is a key weapon in the fight against illegal and unwanted robocalls.
Votacall One digitally certifies all calls originating on our network under STIR/SHAKEN and have met all requirements to be listed in the FCC Robocall Mitigation Database.
