--- title: Onboarding and Installation | Votacall description: Our VoIP installation & onboarding process is designed to make life as easy as possible for your business. A new VoIP phone system shouldn't be a hassle. image: https://www.votacall.com/hubfs/VoIP-Onboarding-Social-1.png --- [![votacall](https://www.votacall.com/hs-fs/hubfs/Votacall_Logos/votacall-no-tagline-215.png?width=134&height=50&name=votacall-no-tagline-215.png "votacall")](https://www.votacall.com/) [![Get Demo](https://no-cache.hubspot.com/cta/default/468097/48d526f3-8bfa-4ea3-9e1e-8b8b59046794.png)](https://cta-redirect.hubspot.com/cta/redirect/468097/48d526f3-8bfa-4ea3-9e1e-8b8b59046794) [![Support](https://no-cache.hubspot.com/cta/default/468097/2fadc0c9-dda6-4a11-be0f-2e56531ee33c.png)](https://cta-redirect.hubspot.com/cta/redirect/468097/2fadc0c9-dda6-4a11-be0f-2e56531ee33c) ** ** ** #### Platform #### Call Center #### Solutions #### By Industry #### Get Started Wanna subscribe to our blog? Get updates once a month. [![votacall-no-tagline-215](https://www.votacall.com/hs-fs/hubfs/Votacall_Logos/votacall-no-tagline-215.png?width=150&height=56&name=votacall-no-tagline-215.png "votacall-no-tagline-215")](https://www.votacall.com/) [![Get Demo](https://no-cache.hubspot.com/cta/default/468097/48d526f3-8bfa-4ea3-9e1e-8b8b59046794.png)](https://cta-redirect.hubspot.com/cta/redirect/468097/48d526f3-8bfa-4ea3-9e1e-8b8b59046794) [![Support](https://no-cache.hubspot.com/cta/default/468097/2fadc0c9-dda6-4a11-be0f-2e56531ee33c.png)](https://cta-redirect.hubspot.com/cta/redirect/468097/2fadc0c9-dda6-4a11-be0f-2e56531ee33c) ** ** ** #### Platform #### Call Center #### Solutions #### Get Started Wanna subscribe to our blog? We'll send you updates once a month. Search **Menu** ** ** [![Get Demo](https://no-cache.hubspot.com/cta/default/468097/48d526f3-8bfa-4ea3-9e1e-8b8b59046794.png)](https://cta-redirect.hubspot.com/cta/redirect/468097/48d526f3-8bfa-4ea3-9e1e-8b8b59046794) [![Contact Us](https://no-cache.hubspot.com/cta/default/468097/0de441db-f9fd-4d66-9809-384192c56348.png)](https://cta-redirect.hubspot.com/cta/redirect/468097/0de441db-f9fd-4d66-9809-384192c56348) # Votacall Customer Onboarding ## ![voip-onboarding](https://www.votacall.com/hs-fs/hubfs/voip-onboarding.png?width=650&name=voip-onboarding.png)   ## The Customer Experience ## Starts with Awesome ## Customer Onboarding ![growing rings](https://www.votacall.com/hs-fs/hubfs/growing%20rings.png?width=100&name=growing%20rings.png) ## ![onboarding-prep-navy](https://www.votacall.com/hs-fs/hubfs/onboarding-prep-navy.png?width=200&name=onboarding-prep-navy.png) **Step 1. Preparation**   Every Votacall VoIP Customer is assigned a Project Manager to ensure a smooth transition onto the Votacall platform. The PM starts the project by researching + learning all about your business.  ![growing rings](https://www.votacall.com/hs-fs/hubfs/growing%20rings.png?width=100&name=growing%20rings.png)   ![onboarding-kickoff](https://www.votacall.com/hs-fs/hubfs/onboarding-kickoff.png?width=200&name=onboarding-kickoff.png) **Step 2. Kickoff**   This is where you get to meet your PM 🎉 The kickoff call is designed to establish timelines, feature needs and - most importantly - a relationship with your PM.  ![growing rings](https://www.votacall.com/hs-fs/hubfs/growing%20rings.png?width=100&name=growing%20rings.png)   ![onboarding-Discovery](https://www.votacall.com/hs-fs/hubfs/onboarding-Discovery.png?width=200&name=onboarding-Discovery.png) **Step 3. Discovery**   Your PM compiles all the relevant info to prepare for the solution design phase.  ![growing rings](https://www.votacall.com/hs-fs/hubfs/growing%20rings.png?width=100&name=growing%20rings.png)   ![onboarding-design](https://www.votacall.com/hs-fs/hubfs/onboarding-design.png?width=200&name=onboarding-design.png) **Step 4. Design**   Your PM and the Votacall Solutions team designs your VoIP solution, specific to your business.   ![growing rings](https://www.votacall.com/hs-fs/hubfs/growing%20rings.png?width=100&name=growing%20rings.png)   ![onboarding-Install](https://www.votacall.com/hs-fs/hubfs/onboarding-Install.png?width=200&name=onboarding-Install.png) Step 5. Install   We don't *"Ship and Pray"* Installing our stuff shouldn't be on your to do list. Your PM orders your equipment and schedules a technician for onsite installation.   ![growing rings](https://www.votacall.com/hs-fs/hubfs/growing%20rings.png?width=100&name=growing%20rings.png)   ![Onboarding-Port+GoLive](https://www.votacall.com/hs-fs/hubfs/Onboarding-Port+GoLive.png?width=200&name=Onboarding-Port+GoLive.png)   Step 6. GO Live!   Your businesses phone numbers have a lot to do with your businesses identity.  Your PM coordinates and schedules the porting of your phone numbers. Once the numbers port, you're live! ![growing rings](https://www.votacall.com/hs-fs/hubfs/growing%20rings.png?width=100&name=growing%20rings.png)   ![onboarding-training](https://www.votacall.com/hs-fs/hubfs/onboarding-training.png?width=200&name=onboarding-training.png) Step 7. Training   Your PM will schedule and conduct training sessions specific to your business. We want Votacall VoIP users empowered by our solution and personalized training is how we get it done. P.S. At Votacall, training is NOT a one and done thing, it's ongoing. So, when you need a refresher, we're here to give it to you!   ![growing rings](https://www.votacall.com/hs-fs/hubfs/growing%20rings.png?width=100&name=growing%20rings.png)   ![Onboarding-SupportHandoff](https://www.votacall.com/hs-fs/hubfs/Onboarding-SupportHandoff.png?width=200&name=Onboarding-SupportHandoff.png) Step 8. Support Handoff   Our best selling product is our Support!  Your PM will schedule a handoff call with a Votacall CX liaison who will review the managed service with you.   ![growing rings](https://www.votacall.com/hs-fs/hubfs/growing%20rings.png?width=100&name=growing%20rings.png)   ![Onboarding-BillReview](https://www.votacall.com/hs-fs/hubfs/Onboarding-BillReview.png?width=200&name=Onboarding-BillReview.png) Step 9. Bill Review   You should know what you're paying for... so we schedule a bill review with a billing specialist for all new customers.   ![growing rings](https://www.votacall.com/hs-fs/hubfs/growing%20rings.png?width=100&name=growing%20rings.png)   🏁 Finish Line 🏁 ![finish line 3](https://www.votacall.com/hs-fs/hubfs/finish%20line%203.png?width=800&name=finish%20line%203.png) Next Step...  We ask you to be part of our Customer Love Showcase!   Read some Votacall Customer Love 👇   [![Customer Love](https://no-cache.hubspot.com/cta/default/468097/fae98ce3-3539-4db5-8e0c-fcc211e13a83.png)](https://cta-redirect.hubspot.com/cta/redirect/468097/fae98ce3-3539-4db5-8e0c-fcc211e13a83)   ### Votacall, Inc ##### **HEADQUARTERS** 550 S ANDREWS AVE SUITE 740 FORT LAUDERDALE, FL 33301   ##### **SERVICE AND SUPPORT CENTER** 1504 PROVIDENCE HIGHWAY SUITE 19 NORWOOD, MA 02062   Call us: 866-303-8600 Email: [corporate@votacall.com](mailto:corporate@votacall.com) [Find Us on Google My Business](https://g.page/r/CVUVqZdO40XjEBM/review) ### Contact Us © 2019-2026 Votacall, Inc. 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