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Sentiment Analysis Software

Turn Every Call into Actionable Insight

In a world where one bad interaction can go viral in minutes, knowing how customers feel—not just what they say—has become table stakes. Votacall’s new AI-powered sentiment analysis software unlocks the emotion inside every conversation, so you can coach agents faster, resolve issues sooner, and drive loyalty deeper.

What Is Sentiment Analysis, Really?

At its simplest, sentiment analysis is natural-language processing that answers a single question: “How does the customer feel right now?” By scoring spoken or written words as positive, negative, or neutral (or even more nuanced emotions), the technology reveals attitude, urgency, and intent in real time.
Votacall’s sentiment analysis software does the heavy lifting automatically—no data-science degree required. Just pick up the phone, and the platform starts listening, learning, and labeling emotion behind the scenes.

Sentiment Analysis Intelligence

Five Features, One Insight Engine

Accurate Transcription

Every voice interaction becomes fully searchable text. Missed a keyword on live call monitoring? Find it in seconds later.

Sentiment Scoring

Our AI flags the overall tone of the call and highlights emotional spikes along the timeline. Spot rising frustration before the customer even says “cancel.”

Custom Topics

Create up to 100 keywords or phrases—“Upgrade,” “Cancel,” “Returns”—and the system tags them automatically. Combine topic hits with sentiment shifts to reveal churn signals and upsell cues.

Instant Summary

Get a concise, unbiased recap of the call seconds after hang-up. Your agents can focus on empathy while AI handles the note-taking.

Intelligence

Anywhere access to dashboards and reports on your team's performance and overall customer experience.

Why Votacall’s Sentiment Analysis Software Beats One-Size-Fits-All Tools

Problem

Other Vendors

Votacall

Accuracy on industry lingo
Generic models miss context. Industry-tuned AI plus your custom topics.
Agent adoption
Data lives in a separate portal. Insights surface natively inside the My Votacall User Portal
Support & onboarding
“DIY” setup. White-glove setup and 24 × 7 U.S.-based support—the Votacall way.
Scalability
Upgrade your user Simply layer the month-to-month functionality on top of existing users

 

Use Cases That Deliver Measurable ROI

  • Customer Service Coaching
    Surface negative sentiment segments, then review transcripts and summaries with agents to tighten soft skills and script adherence.
  • Churn Prevention
    Alert a retention specialist or supervisor of a “negative” sentiment score
  • Product Feedback Loop
    Analyze the language customers use alongside sentiment scores to prioritize roadmap features that actually move the Customer Experience needle.
  • Quality Assurance
    Keep a searchable log of every call, with sentiment and topic tags that make audits painless.
Sentiment Analysis Value
Sentiment Analysis Customer Experience

Built for Teams That Refuse to Play “Support Tennis”

Votacall’s brand promise is simple: Customer Experience is the only metric. Our sentiment analysis software lives by that mantra by giving you instant, actionable feedback—no guesswork, no swivel-chair reporting. Expect MORE visibility, MORE proactive alerts, and MORE opportunities to wow your customers.

How It Works

Call Starts

Audio streams to Votacall’s cloud.

AI Listens

Speech-to-text engine produces transcription.

Sentiment Engine Scores

NLP model analyzes word choice, tone, and context.

Topic Detection Triggers

Custom keywords fire alerts.

Summary Drops

Post-call, a concise recap lands in the agent’s inbox and your analytics dashboard.

All of this happens securely in the background, with zero manual effort.

Ready to Hear What Your Customers Really Think?

Don’t let priceless emotion data slip through the cracks. Plug Votacall’s sentiment analysis software into your existing Votacall ONE setup—or deploy it as a stand-alone insight layer—and start turning conversations into a competitive advantage today.
Book a demo and see how easy it is to spot churn signals, boost agent performance, and protect your brand reputation in real time.

Get Started Today!