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In a world where one bad interaction can go viral in minutes, knowing how customers feel—not just what they say—has become table stakes. Votacall’s new AI-powered sentiment analysis software unlocks the emotion inside every conversation, so you can coach agents faster, resolve issues sooner, and drive loyalty deeper.
At its simplest, sentiment analysis is natural-language processing that answers a single question: “How does the customer feel right now?” By scoring spoken or written words as positive, negative, or neutral (or even more nuanced emotions), the technology reveals attitude, urgency, and intent in real time.
Votacall’s sentiment analysis software does the heavy lifting automatically—no data-science degree required. Just pick up the phone, and the platform starts listening, learning, and labeling emotion behind the scenes.
Every voice interaction becomes fully searchable text. Missed a keyword on live call monitoring? Find it in seconds later.
Create up to 100 keywords or phrases—“Upgrade,” “Cancel,” “Returns”—and the system tags them automatically. Combine topic hits with sentiment shifts to reveal churn signals and upsell cues.
Get a concise, unbiased recap of the call seconds after hang-up. Your agents can focus on empathy while AI handles the note-taking.
Anywhere access to dashboards and reports on your team's performance and overall customer experience.
Problem |
Other Vendors |
Votacall |
Accuracy on industry lingo |
Generic models miss context. | Industry-tuned AI plus your custom topics. |
Agent adoption |
Data lives in a separate portal. | Insights surface natively inside the My Votacall User Portal |
Support & onboarding |
“DIY” setup. | White-glove setup and 24 × 7 U.S.-based support—the Votacall way. |
Scalability |
Upgrade your user | Simply layer the month-to-month functionality on top of existing users |
Votacall’s brand promise is simple: Customer Experience is the only metric. Our sentiment analysis software lives by that mantra by giving you instant, actionable feedback—no guesswork, no swivel-chair reporting. Expect MORE visibility, MORE proactive alerts, and MORE opportunities to wow your customers.
Custom keywords fire alerts.
Post-call, a concise recap lands in the agent’s inbox and your analytics dashboard.
All of this happens securely in the background, with zero manual effort.
Don’t let priceless emotion data slip through the cracks. Plug Votacall’s sentiment analysis software into your existing Votacall ONE setup—or deploy it as a stand-alone insight layer—and start turning conversations into a competitive advantage today.
Book a demo and see how easy it is to spot churn signals, boost agent performance, and protect your brand reputation in real time.