Votacall is a leading provider of Cloud-based voice solutions and business communication systems with an expertise in VoIP, Unified Communications (UC) and Call Center design and deployment. Votacall is committed to delivering the latest best in class offerings to our end users through constant market and product research. Our approach allows our customer base to stay ahead of the technological curve at the lowest Total Cost of Ownership (TCO) in the industry. The Votacall tag line states that you must INNOVATE to effectively COMMUNICATE. We base our organization and its daily operations on those two words. The world is changing, technology is changing, organizations are changing, it is of the utmost significance that you partner with a company that respects and embraces change.
Customer Experience is the only Metric
Want to know what sets Votacall apart?
The answer is simple: Customer Experience!
Customer Experience is NOT a marketing term to us. From the top down, the Customer Experience is considered the most important piece of the Votacall puzzle. We look past customer satisfaction; in fact, we want to see our customers not just satisfied with Votacall but happy because a happy customer base makes for a healthy organization filled with happy employees. Therefore, we implemented a value System aptly named The Votacall Values to guide our organization as we strive to deliver an unrivaled Customer Experience on a daily basis. These values reside on our walls, on every desk and basically any blank space in our offices to maintain focus on our primary goal.
The Votacall Values:
- The Customer Experience is the only Metric
- A Votacall Customer should never ask for an Update
- Silence Kills - Communication Builds
- We do not Fear the Phone
- We do not play Support Tennis
- We Own and Learn from our Mistakes & Failures
- Asking for help displays strength, not weakness
- We View a Difﬁcult Problem as an Opportunity
- We have a Sense of Urgency, no time for SLA response times
- Votacall’s Best-selling product is Support
SEE THE DIFFERENCE.
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