--- title: Call Center Agent Productivity Tools | Votacall description: Call center productivity tools deliver quality service to your customer base and boost productivity with Votacall's Unity Agent Desktop Client. --- [![votacall](https://www.votacall.com/hs-fs/hubfs/Votacall_Logos/votacall-no-tagline-215.png?width=134&height=50&name=votacall-no-tagline-215.png "votacall")](https://www.votacall.com/) [![Get Demo](https://no-cache.hubspot.com/cta/default/468097/48d526f3-8bfa-4ea3-9e1e-8b8b59046794.png)](https://cta-redirect.hubspot.com/cta/redirect/468097/48d526f3-8bfa-4ea3-9e1e-8b8b59046794) [![Support](https://no-cache.hubspot.com/cta/default/468097/2fadc0c9-dda6-4a11-be0f-2e56531ee33c.png)](https://cta-redirect.hubspot.com/cta/redirect/468097/2fadc0c9-dda6-4a11-be0f-2e56531ee33c) ** ** ** #### Platform #### Call Center #### Solutions #### By Industry #### Get Started Wanna subscribe to our blog? Get updates once a month. [![votacall-no-tagline-215](https://www.votacall.com/hs-fs/hubfs/Votacall_Logos/votacall-no-tagline-215.png?width=150&height=56&name=votacall-no-tagline-215.png "votacall-no-tagline-215")](https://www.votacall.com/) [![Get Demo](https://no-cache.hubspot.com/cta/default/468097/48d526f3-8bfa-4ea3-9e1e-8b8b59046794.png)](https://cta-redirect.hubspot.com/cta/redirect/468097/48d526f3-8bfa-4ea3-9e1e-8b8b59046794) [![Support](https://no-cache.hubspot.com/cta/default/468097/2fadc0c9-dda6-4a11-be0f-2e56531ee33c.png)](https://cta-redirect.hubspot.com/cta/redirect/468097/2fadc0c9-dda6-4a11-be0f-2e56531ee33c) ** ** ** #### Platform #### Call Center #### Solutions #### Get Started Wanna subscribe to our blog? We'll send you updates once a month. Search **Menu** ** ** [![Get Demo](https://no-cache.hubspot.com/cta/default/468097/48d526f3-8bfa-4ea3-9e1e-8b8b59046794.png)](https://cta-redirect.hubspot.com/cta/redirect/468097/48d526f3-8bfa-4ea3-9e1e-8b8b59046794) [![Contact Us](https://no-cache.hubspot.com/cta/default/468097/0de441db-f9fd-4d66-9809-384192c56348.png)](https://cta-redirect.hubspot.com/cta/redirect/468097/0de441db-f9fd-4d66-9809-384192c56348) # Call Center Agent Productivity Tools To create great support experiences, you need to enable your customer-facing reps to be as effective as possible. These call center agent productivity tools will help reps improve their response time and deliver truly exceptional service.    ** #### View Queues in Real-Time By keeping an eye on live call queues, agents remember to keep handle times low, and can insert themselves into the queue when they notice volume building up.    ** #### Set Your Status Our desktop client allows your call center agents to set their status with the click of a button.  ** #### View Others' Presence Call center agents can view the "presence" (available, busy, out etc.) of up to 20 colleagues no matter where they're working from. ** #### Message Teammates Our desktop client allows call center agents to IM one another when they need to collaborate quickly, or elevate a support ticket to the supervisor level.  ** #### GUI-Based Call Control Call center agents can answer calls, place them on hold, transfer them, and conference others in all through their desktop client.  ** #### Custom Integrations  We integrate with major customer service platforms like Zendesk to streamline reps' workflows and make them more productive.   ### Want to See More? Get a Free Votacall Demo [![GET A DEMO](https://no-cache.hubspot.com/cta/default/468097/0d9047f3-982d-4e60-83aa-ab9cc1116bac.png)](https://cta-redirect.hubspot.com/cta/redirect/468097/0d9047f3-982d-4e60-83aa-ab9cc1116bac) ### Votacall, Inc ##### **HEADQUARTERS** 550 S ANDREWS AVE SUITE 740 FORT LAUDERDALE, FL 33301   ##### **SERVICE AND SUPPORT CENTER** 1504 PROVIDENCE HIGHWAY SUITE 19 NORWOOD, MA 02062   Call us: 866-303-8600 Email: [corporate@votacall.com](mailto:corporate@votacall.com) [Find Us on Google My Business](https://g.page/r/CVUVqZdO40XjEBM/review) ### Contact Us © 2019-2026 Votacall, Inc. All Rights Reserved. ![](https://googleads.g.doubleclick.net/pagead/viewthroughconversion/927444343/?guid=ON&script=0)