Finding the right fit
After vetting providers, Sushene and her team decided on Votacall's cloud-based VoIP platform. By moving Trilantic's communications to the cloud, she created an environment with built-in reliability - any time the firm's offices are impacted by inclement weather or outages, phone calls can automatically be re-routed to designated endpoints (remote offices, cell phones etc.)
More importantly, Sushene addressed the issue of ineffective support. A major reason she went with Votacall was because of the emphasis we place on the responsiveness and efficacy of our support. She also points to how easy it is to access Votacall support - rather than having to go through multiple channels to find help, she and her team have designated points of contact they can reach out to at any time.
In her words, "Senior points of contact are a mere phone call or email away and always respond immediately."