How Votacall Helped Orchid Insurance Before They Were a Customer

The Story

What took place next is best explained by Nicole H, who managed the project for Orchid Insurance.

"At Orchid Insurance, our agent partners depend on our teams being accessible when they need us the most, like a Hurricane event. In order for us to achieve that goal, we need make sure all of our four office locations are connected and in the cloud.

While we were doing our due diligence vetting providers, Hurricane Irma was bearing down on our offices and landfall became imminent.  Dan and the Votacall team had spoken about how they were different than most VOIP providers because they take a very consultative approach to the sales cycle, so we reached out see how they might be able to help.

With Irma just days away, they allowed us to trial the Votacall system while we evacuated on entire headquarters staff and IT infrastructure. We were able to ensure we could service our customers while sheltering in place. 

They essentially on boarded us in real time, and we never skipped a beat. 

We’ve weathered many hurricanes since 2017 and Votacall and their support team has always been there to keep our call centers active and our client’s needs met.”

Long Term-

Once Hurricane Irma passed and our operations returned to normal, Orchid made the decision that Votacall would make a good partner based on their ability to meet expectations and pivot quickly.  

The shared core values of both organizations align to deliver the best customer experience possible for clients and employees. 

The Votacall Project Management team is set about continuously collecting the needed data to help design a bullet proof solution that meets the needs of our multiple locations and business units within the organization.

Votacall did on site installations and training for both standard and call center users at all of our four locations and for remote employees. Today, they continue to offer guidance and support for users through their 24/7/365 support center.