What took place next is best explained by Nicole H, who managed the project for Orchid Insurance.
"At Orchid Insurance, our agent partners depend on our teams being accessible when they need us the most, like a Hurricane event. In order for us to achieve that goal, we need make sure all of our four office locations are connected and in the cloud.
While we were doing our due diligence vetting providers, Hurricane Irma was bearing down on our offices and landfall became imminent. Dan and the Votacall team had spoken about how they were different than most VOIP providers because they take a very consultative approach to the sales cycle, so we reached out see how they might be able to help.
With Irma just days away, they allowed us to trial the Votacall system while we evacuated on entire headquarters staff and IT infrastructure. We were able to ensure we could service our customers while sheltering in place.
They essentially on boarded us in real time, and we never skipped a beat.
We’ve weathered many hurricanes since 2017 and Votacall and their support team has always been there to keep our call centers active and our client’s needs met.”