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Integrate your Votacall phone system with Zendesk to make life easier for your reps and better for your customers.
If you've ever been on a customer service call that's required you to repeat information, wait while a rep finds your info, or that you gave up on altogether, you're not alone. Votacall's Unity + Zendesk integration creates screen-pops, logs calls, and lets reps keep an eye on the queue so they can be as productive and helpful as possible.
Any time a rep receives or makes a call to a number that's in your database, Unity will automatically open the customer record in Zendesk.
Once a rep hangs up with a customer, the call will automatically be logged into Zendesk so others have an accurate customer record.
The Unity for Zendesk integrations logs every CS interaction, including emails, web chats, and even tweets.
Give reps a real-time view of the queue so they know when call volume is building up.
Your customer service team will get a list of calls that went unanswered or were abandoned by customers. The list also updates itself when they reach back out to customers that left support queues without a resolution.
For prioritizing opportunities.
Learn how Votacall's Zendesk integration improves efficiency and productivity with frictionless calls.
