Hosted VoIP Call Recording Solutions
Businesses of all shapes and sizes are facing increased pressure to implement a Call Recording Solution for dispute resolution, customer care initiatives, legal and/or regulatory responsibility, validation of information and training purposes. Most if not all businesses could fit into one of these buckets and benefit from a Call Recording Solution.
The Votacall Hosted Call Recording Platform will provide a secure, cost effective, redundant and managed solution that fully integrates with the Votacall Hosted VoIP PBX. With our Hosted Call Recording Platform, there is no large upfront cost as there is no hardware to be purchased or maintained on your end. That is Votacall’s responsibility.
All you have to do is access your Call Recording solution through an easy to use web-based application that can be viewed anywhere and at anytime through a secure login. However, it is not just a simple call recording application, it offers much more.
Hosted Call Recording Features & Functionality:
- Fully Hosted & Managed – no hardware required
- Anywhere Web-Based Interface
- Record All Calls
- On-demand Recording
- Record a Percentage of Calls
- Annotate specific calls for review
- Flag a section of a call for review with notes
- Real-time Service Observing – Monitoring & Training
- Storage & Retrieval via a Web-Based GUI
- Robust Historical Search Functionality
- Validation of Information & Conversation
- Easy to use & administer