Phoning a friend 👍
After looking at a number of providers, Kelly decided to go with Votacall to get Fulcrum's phone system up and running. There were a bunch of factors that contributed to this decision, but the thing that set Votacall apart was the hands-on approach to implementation.
As a new firm that was entering a crowded space, Fulcrum didn't have the time or staff to devote to installing a new phone system. They also didn't want to take on an internal project each time the business expanded - they just wanted employees to have the ability to communicate easily from day one.
By moving to a cloud-based system, Fulcrum was able to connect their headquarters to their remote employees who work from other states. They also benefit from voicemail-to-email, which allows employees to access their messages using email, or just read a quick transcription if they can't listen to them right away.
These advantages allow Fulcrum to provide the type of high-touch service that separates their business from competitors. If they do hit a snag, they're able to resolve the issue quickly enough that it doesn't disrupt their day-to-day. In Kelly's words:
"Votacall handles all our issues quickly and easily. Customer service is top notch; I never have to spend time worrying about our phone system."