During conversations with the team at Constellation Pharmaceuticals, Votacall went to their office twice - the first time was to have a conversation about the company's needs and how they communicate, and the second was to demo relevant aspects of the Votacall solution and answer more technical questions.
Having those two in-person meetings didn't just help Votacall develop a stronger understanding of what Constellation was looking for - it laid the foundation for a collaborative relationship, rather than a transactional one.
One thing that became especially clear during the course of the meetings was that Constellation was looking to offer employees more flexibility than they had in the past. Like many businesses, they had historically relied on desk phones, which meant that employees were tied to a piece of hardware when they wanted to communicate.
While some employees were comfortable that way, the team was interested in learning about alternatives. They looked into Votacall's "softphone" capabilities, which include the Votacall GO! mobile app and desktop client. For employees who need to make and receive calls but don't see the need for a desk phone, installing software that allows users to log into their extension is a great option.
Additionally, Constellation wanted to ensure a smooth rollout of their new phone solution so that their business wouldn't be disrupted by it. Votacall was able to walk the team through their "cloud hops," which is the onboarding process that's used to address customers' timelines and meet their unique needs.