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Cloud 9 Living

Meet Dan.

 
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“We’ve worked with Votacall for a decade now and they’ve never let us down. Our call center never misses a beat thanks to their prompt and friendly team and continued introduction of products. The mobile app has taken our team to an entirely new level of flexibility, and we’re confident we’ll always be up and running knowing the platform is solid and their support team has our back.”

Daniel Begg, VP of Customer Experience at Cloud9 Living

What does Cloud 9 do?

Cloud 9 Living is a nationwide experiential gift company. They help ambitious gift-givers select unique experiences to wow their friends and family with. The experiences that they help coordinate play to a variety of interests, ranging from taking pottery classes to racing Ferraris. Today, they have over 2,000 experiential gifts to choose from.

How do they communicate?

While gifting a unique experience is thoughtful, it's not always easy. Cloud 9's customers usually need some guidance to make sure that they're picking the right adventure - and getting the most bang for their buck. That's why the company runs a call center that's staffed with knowledgeable customer service reps. Their job is to help potential customers choose the right experience, assist them with scheduling it, and handle the logistics to make the experience as stress-free as possible.

How does Votacall help?

In order for Cloud 9's reps to be effective, they need to make sure they're always available to existing and potential customers. Their call center relies on Votacall to avoid any potential downtime, and also heavily uses the Votacall GO! mobile app to help reps stay connected when they're not at their desks.

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