The BroadSoft Call Center Supervisor Application Solution
Thanks to the BroadSoft Call Center Supervisor application, Votacall customers can capture new business and retain that business. Agent and Queue Management is a key component to the success of any Call Center. Votacall can deliver the productivity tools that empower a Supervisor by providing both real-time and historical functionality that measure and determine the Call Center’s efficiency.
The BroadSoft Call Center Supervisor Desktop Application is a web-based Client that provides the Supervisor access to the Call Center from anywhere and at anytime. The Supervisor Client has a next-generation look and feel for call center management.
This powerful tool provides the flexibility to determine when, where and how users manage their customers, agents and queues. There are no boundaries. The Supervisor can use the client to monitor agent and queue activity in real-time, manage active and queued calls and run real-time and historical reports on agent and queue performance.
Call Center Supervisor Tools
- Silent Monitoring
- Real-Time Agent & Queue monitoring
- Queued call management
- Real-Time Call Center Reporting
- Historical Reporting
- Web-based Application