It may sound obvious, but support - and Customer Experience - all boils down to how you make people feel. Forward-thinking companies get this, and understand that great support isn't just about damage control - it's a low-cost way to grow business.
In this eBook, you'll learn:
- Examples for how to build a strong Customer Experience foundation
- Tips for hiring based on communication skills first
- The importance of qualitative customer feedback, and when to implement metrics
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