Customer Experience is the only metric.

Great support is about being human.

It may sound obvious, but support - and Customer Experience - all boils down to how you make people feel. Forward-thinking companies get this, and understand that great support isn't just about damage control - it's a low-cost way to grow business. 

In this eBook, you'll learn:

  • Examples for how to build a strong Customer Experience foundation
  • Tips for hiring based on communication skills first
  • The importance of qualitative customer feedback, and when to implement metrics

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How to Build a Kick-Ass Support Team

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