Hosted VoIP Call Accounting from Votacall
Votacall is one of the only Business VoIP Providers offering Call Accounting and Reporting functionality fully integrated with their Hosted VoIP Platform.
Call Accounting & Reporting
In today’s economy we understand that tracking ROI is essential. Whether it be monitoring your sales department for content and quantity , managing your staff to allocate resources effectively or learning about the quality of your marketing campaigns. To assure all this is all done in an efficient manner Votacall offers Call accounting and reporting software. It’s important to know that your capital is being used appropriately
Benefits of Votacall Call Recording
- Employee Phone Usage - Know who, how long, how many calls per hour/day/week/month, where they are calling and who is calling them.
- Call Logging - Know how many calls are your telemarketers, inside sales, support and management people making. Check the efficiency of the receptionist? Discover the customer service response time.
- Call Content - Find out what employees and customers are “really saying” about the products, services and support.
- Staffing - Find out the busiest time of the day for your business. Determine the appropriate number of staff based on the amount of business.
- Infrastructure - Do you have enough call volume to justify a T1 or PRI trunk line? A new phone system? Can you consolidate line costs?
- Quality - Are the right conversations happening? Can we improve the dialogue on the phone to increase more sales, improve our support, or reduce time on the phone?
- Billable Time - Correctly track call time and billable customer support.
- Marketing Campaigns - Measure marketing campaigns and track the strengths of each. Discover how many calls each campaign generates. Which ads generate the best response? Did you miss any calls?
- Sales Production - Generate reports that determine which sales people are consistently meeting their cold calling quotas and which ones are the most efficient on the phone.