National Development Leapfrogs Hardware Headaches With Cloud Communications

The Story

Mark Webb is the VP of Information Technology at National Development. It was his job to figure out how to connect the company's 250 users that were spread out across its many offices.

Luckily, he had a head start when it came to vetting providers. His team already relied on Votacall to provide support for the company's existing standalone phone systems, so he knew that he could count on effective and responsive help.

By moving to Votacall's hosted VoIP solution, National Development gave their staff the ability to call coworkers at other locations just by dialing their extensions. They also recently implemented chitchat, which takes this a step further by allowing employees to connect just by saying each others' names.

To make sure that the Votacall solution was reliable and would provide the functionality National Development needed, Mark started by just replacing the outdated PBX hardware in the company's property management office to "test drive" the new phone system.

He was so comfortable with the way it worked that he quickly moved the company's headquarters and satellite offices over to the platform - now employees can all dial one another just by extension regardless of which office they're based in.

Moving to a cloud-based phone system also helped the company when they decided to remodel headquarters, which required employees to move to new locations either within or outside the building. Their old phone system would have made this a challenge, but with Votacall, it was as simple as logging into a phone at their new desk.